Securities and Exchange Commission
Project: Investor Advocacy System
SEC Improves Efficiency in the Cloud
After the Madoff scandal, the Office of Investor Education and Advocacy volume increased to over 90,000 contacts annually and the decade old system for managing contacts was incapable of keeping up.
Move to a cloud solution, Salesforce.com, that allowed representatives around the country access to all documents in real time.
- Reduced a 30 day response to investors to less than 7 business days.
- Created a completely paperless system for handling investor inquiries.
- Provided staff with contact history to better serve consumers.
- Reduced timeline for system configuration from months to minutes.